目錄
  • 外貿(mào)函電索賠英語范文
  • 商務(wù)英語拒絕索賠信函范文
  • 外貿(mào)客戶索賠怎么回復(fù)郵件
  • 索賠信函英文范文
  • 索賠函英文格式范文

    • 外貿(mào)函電索賠英語范文

    2017常用商務(wù)英語郵件回復(fù)模板

    隨廳巖著全球經(jīng)濟(jì)一體化的發(fā)展,商務(wù)英語電子 郵件的寫作越來越受到重視。收到郵件后，我們該怎么回復(fù)對方呢?下面是我整理的一些商務(wù)英語郵件的回復(fù)信函模板，希肢如望能幫到大家!

    回復(fù)請求籌備出差 Reply to the Request for preparing for a Business Trip

    Thank you for your email informing me to attend ①(會議名稱).

    I am delighted to take this business trip.

    I’m writing to confirm that I will arrive in ②(出差地點) on ③(抵達(dá)時間). Please book ④(往返機票)for me. ⑤(其他相關(guān)事宜).

    I do hope that this business trip will be a great success and be beneficial to our ⑥(市場推介).

    回復(fù)演講邀請 Reply to the Invitation for Speaker

    Thank you for your email inviting me to make a keynote speech at ① (演講場地)②(演講日期). I’d like to make a speech on the subject of ③(演講主題).

    Of course, I am delighted to accept your invitation, and I will arrive ④(演講者確認(rèn)的相關(guān)信息扮饑御如：地點、時間等).I will require use of ⑤(演講所需設(shè)備) for my speech. The attachment is my ⑥(演講材料).Please have it printed out and make sure that ⑦(受眾) has a copy.

    I look forward to meeting you at the seminar.

    回復(fù)邀請 Reply to the Trade Fair Invitation

    Thank you so much for your kind invitation to ①(展銷會名稱).I feel so delighted to be invited. ②(展銷會名稱) will be held from ③(展銷會開始時間) to ④(展銷會結(jié)束時間) ⑤(展銷會舉辦地).I believe it will be a good opportunity for us to meet ⑥(行業(yè)伙伴)and exchange ideas and information with them.

    I look forward to seeing you at the fair.

    對貨物質(zhì)量不佳致歉 Apology for Poor Quality of Goods

    We are really sorry for the ① (產(chǎn)品所出現(xiàn)的問題)of the goods. ② (證明材料)states clearly that ③(貨物實際情況描述).There is no denying the fact that the goods ④(貨物出現(xiàn)問題的原因).

    Therefore, you should ask ⑤ (提出索賠的機構(gòu)名稱)for compensation. However, to compensate you to a certain extent for the trouble, we will grant you ⑥(補救措施)for your next purchase. We expect to ⑦ (期待事宜) in the future.

    Again, we are terribly sorry for your loss.

    為數(shù)量錯誤致歉 Apology for Wrong Quantity of Goods

    We have received your email of ① (對方郵件日期),and we regret to know that the short delivery of ② (貨物短缺數(shù)量) of shipment against the order ③ (訂單編號).We are quite sorry for ④ (致歉事宜).

    After check, we found that ⑤ (說明原因).However, we have already ⑥ (采取的補救措施).The related officials confirmed that ⑦ (應(yīng)補運貨物) will reach your port ⑧(應(yīng)補運貨物預(yù)計到達(dá)的日期).

    We deeply apologize for the inconvenience that caused to you.

    為發(fā)貨有誤致歉 Apology for Sending Wrong Goods

    After receiving your email, we attached this matter our closer attention. As it has never happened before, we check every step of this process with awareness.

    After a careful check-up by our staff, we found that ① (弄錯產(chǎn)品的原因).As a result, the purchases with ② (發(fā)貨錯誤)are not in order. Therefore, please ③ (補救措施)and we will be in charge of all the related expenses.

    Besides, we have sent the right ones ④ (發(fā)送方式及日期).If this works smoothly, they will reach you in ⑤ (預(yù)計到達(dá)的.日期或期限).We have taken all necessary actions to guarantee ⑥(彌補措施).

    We apologize for any inconvenience.

    為包裝不良致歉 Apology for Poor Packaging

    We acknowledge the receipt of your email. We deeply regret that the goods on arrival of s/s ① (船名)are damaged by ② (產(chǎn)品損壞的原因).

    After serious inspection, we are giving you description of the damaged shipment. The contents were ③ (貨物受損情況),which is our responsibility. Therefore, we will take the responsibility for ④(我方應(yīng)付的責(zé)任),and will compensate you by ⑤ (賠償金額)in accordance with the contract. Please email us if you receive the check. Please accept our apology or any inconvenience caused to you.

    We will take any necessary actions to ensure this kind of thing will never happen again.

    為付款出錯致歉 Apology for Payment Error

    Thank you for your email. After careful check, we found that there was indeed a big mistake in ①(出錯的地方).It is ②(出錯的原因).We are deeply sorry for the error that we did not abide by③(不符的地方).We hope you could understand that we did not make such mistake in purpose.

    Thank you for your efforts, which have been instrumental in effecting a settlement. We have already changed ④ (需修改的地方).The total amount is ⑤(貨款金額).

    Sorry for any inconvenience brought to your company.

    ;

    商務(wù)英語拒絕索賠信函范文

    商務(wù)英語信函謹(jǐn)穗范文回函

    回函就是回復(fù)對方的信函，下面是我整理的商務(wù)英語回復(fù)函范物纖文，歡迎大家閱讀!

    商務(wù)英語回復(fù)函范文【1】

    20 January 2004

    Kee & Co., Ltd

    34 Regent Street

    London, UK

    Dear Sirs:

    We welcome your enquiry of 20th May and thank you for your interest in our products. A copy of our illustrated catalogue is being sent to you today, with samples of our products.

    Mr. Lee, our overseas director, will be in London early next month and will be glad to call on you. He will have with him a wide range of our manufactures, and when you see them we think you will agree that the quality of the materials used, and the high standard of craftsmanship will appeal to the most selective buyers.

    We manufacture a wide range of hand-made leather shoes in which we think you may be interested. They are fully illustrated in the catalogue and are of the same high quality as our gloves. Mr. Lee will be able to show you samples when he calls.

    We hope the samples will reach you in good time and look forward to your order.

    Yours faithfully,

    Tony Smith Chief Seller

    參考譯文

    先生:

    歡迎貴公司5月20號來函詢問，謹(jǐn)表謝意!現(xiàn)寄上敝公司產(chǎn)品目錄表與樣品。

    祥螞卜敝公司海外供銷主任李先生將于下月初，攜同大批貨品到倫敦一行，專程拜訪貴公司。屆時閣下必然同意敝公司的產(chǎn)品品質(zhì)高且手工精巧，足以滿足任何要求極高的.顧客。

    敝公司同時生產(chǎn)手制皮鞋，品質(zhì)與手套相同，盼貴公司有意采購，在貨目錄表內(nèi)有詳細(xì)說明。李先生拜訪貴公司時會展示樣品給貴公司參考。

    樣品將及時送到貴公司，并盼望早日作出訂貨決定。

    銷售部主任

    托尼.斯密思謹(jǐn)上

    2004年1月20日

    商務(wù)英語回復(fù)函范文【2】

    dear sir,

    we are very glad to receive your fax inquiry. since it is the first time we contact, we would be highly appreciated if you could provide us your bank name and address.

    we realize the types of ic you need, but we do not know the specification you require for that ic such as the voltage current. could you please tell us the purpose of this ic?

    the fax you send us is not very clear for the wording part. therefore, please fax it again (no need for graph ).we wish we could provide the best services to you .

    sincerely yours.

    參考譯文：

    您好：

    敝公司對貴公司傳真詢問，非常感激，因為與貴公司為首次接觸，可否請貴公司惠予示之貴公司交往的銀行或公司行號名稱，地址。

    敝公司了解貴公司所需集成電路之型態(tài)，但不明了所需之規(guī)格，如電壓，電流等等資料，是否能告知此集成電路的用途。

    貴公司所傳真過來的部份字體不十分清楚，希望能重新傳真，但無須傳真圖片。

    盼望能為貴公司提供最佳的服務(wù)。

    商務(wù)英語回復(fù)函范文【3】

    dear sir,

    firstly, we’d like to apologize for the late reply due to the problem of our computer network. we have repaired the machine and mailed back to you. do you receive it ? the repair charge is us$ 1500, and the receipt will be based on the us$1200 as you requested. after the confirmation, please transfer us$1500 repairing charge to the following a/c : to show our sincerity, we are willing to reduce price of rs10000 to the lowest us $114,000 . besides, regarding to the 3 items you request, we will mail to you by express .

    thank you for your cooperation and we wish you success in your business.

    p.s.: we are the smt machine manufacturer, and we only produce the new machines.since we do not carry on the sales of used machines, we are unable to provide you the related information.

    參考譯文：

    您好：

    首先，我們必須向您致歉，由于敝公司計算機網(wǎng)絡(luò)的問題，以致信件延遲至今才能回復(fù)您，請您見諒。

    您送修的機器已經(jīng)修理完成且已寄回，不知您收到?jīng)]?修理的費用是1500美元，發(fā)票開立如您所要求1200美元，如果確認(rèn)無誤， 請貴公司將修理費用1500美元匯至下列賬戶：

    為了表示我們的感謝，我們會將s10000的價格降至最低114,000美元。另外您要的三項東西，我們會用快遞寄去給您。

    謝謝您的合作，并祝事業(yè)昌隆!

    p.s.：敝公司是一家smt的制造商，生產(chǎn)的都是全新的機器，并無經(jīng)營舊機器的買賣，所以很抱歉，無法提供您所需求的信息。

    ;

    外貿(mào)客戶索賠怎么回復(fù)郵件

    June 25, 2012

    9 Melmac Avenue

    Kingston 5

    Attention to ARMEX SECURITY SERVICES LTD.

    Re: 公司名-The stealing Issue

    In the view of the stealing issue had happened on the 地址判橘of 公司名. After mutual consultation, ARMEX SECURITY SERVICES LTD. shall compensate for the lost staff, including丟的掘物團(tuán)東西

    Hereby we provide the detailed picture as your request.

    The both side of 公司名 and ARMEX SECURITY SERVICES LTD. have good relationship of corporation. We are therefore writing to ask ARMEX SECURITY SERVICES LTD. to make the compensation as the request.We await respectfully your responses.

    Yours faithfully,

    公螞核司名

    索賠信函英文范文

    1.We have to ask for compensation of ￡6,000 to cover the loss incurred as result of the inferior quality of the goods.

    毀差我們不得不就貨物劣質(zhì)產(chǎn)生的損失索賠6,000美金

    2.We are compelled to claim on you to compensate us for the loss, $20,000, which we have sustained by the disqualified goods.

    我們被迫向你索賠20,000美金，其與不合格品價值相等

    3.We are willing to accept the shipment only if you allow a 30% reduction in price.

    只有你方降價20%，我們才愿接近這批貨

    4.We hope you will settle this claim as soon as possible.

    森兄我們希望你方盡早解決索賠

    5.Claims for shortage must be made within 30 days after arrival of the goods.

    短貨索賠須在貨到30日內(nèi)執(zhí)行

    6.Kindly remit us the amount of claim at an early date.

    請早日將索賠款匯給我們

    7.On examination, we have found that many of the sewing machines are severely damaged.

    檢查時，我們此余襲發(fā)現(xiàn)許多縫紉機嚴(yán)重受損

    8.Please dispatch, within one week, the replacement of another five refrigerators with a price reduction of thirty percent of the total value of the five refrigerators.

    請一周內(nèi)發(fā)貨，更換另外5臺冰箱并就五臺總金額降價30%

    9.We should be obliged if you would forward us a replacement for the machine as soon as possible.

    若你方盡可能地更換機器，我們將不勝感激

    10.We insist that you should send perfect goods to replace the defective goods.

    我們堅持你方發(fā)來優(yōu)質(zhì)產(chǎn)品來更換次品

    索賠函英文格式范文

    A.建立貿(mào)易關(guān)系

    1.我們愿與貴公司建立商務(wù)關(guān)系。

    1.We are willing to eatablish trade relations with your company.

    2.我們希望與您建立業(yè)務(wù)往來。

    2.Please allow us to express our hope of opening an account with you.

    3.我們很高興地附上詢價單第××號，請貴方報離岸價格。

    3.We have pleasure in enclosing our file.

    4.我們確認(rèn)向貴方購買……，隨函附上訂單確認(rèn)書供參照。

    4.We confirm having purchased from you …。A confirmation order is enclosed for your reference.

    G.請求做代理商

    1.我們深盼與英國公司接洽，希望成為其銷售代理商之一。

    1.We are anxious to contact some British firms with a view to acting as their selling angents.

    2.如蒙考慮擔(dān)任銷售你們……代理商，我們將十分高興。

    2.We should be glad if you would consider our application to act as agents for the sale of your…。

    H.請求報價

    1.茲函請?zhí)峁膱髢r。

    1.We are writing to invite quotations for the supply of…

    2.請將定期供應(yīng)……之報價賜知。

    2.Please let us have a quotation for the regular supply for…

    3.請將下列貨品的賜知。

    3.Kindly quote us your lowest prices for the goods listed below.

    I.詢價

    1.隨函寄上詢價單一份。

    1.We are enclosing here with an inquiry sheet.

    2.如果貴方對……感興趣，請告具體詢價。

    2.If you are interested in our…，please let us know with a specific inquiry.

    3.一收到貴方具體詢價單，我方馬上航空郵上樣品冊并報價。

    3.Quotations and sample books will be airmailed to you upon receipt of your specific inquiry.

    J.價格

    1.我們發(fā)現(xiàn)你方報價比我們從其他地方收到的略為偏高，請你方降價，以適應(yīng)競爭。

    1.We find your quotation slightly higher than those we have received from other sources，and ask you to reduce your price to meet the competition.

    2.我們很抱歉地通知你方價格無競爭力，若貴方能降低價格，使我方可接受的話，我們?nèi)詫灰赘信d趣。

    2.We‘re sorry to inform you that your price has been found uncompetitive， but we’re still interested in doing business if you can bring down your price to a level acceptable.

    K.定貨

    1.我們非常感謝你方對……所作的報價。茲附上我們對下列貨品的正式訂單。

    1.We are obliged for our quotation of…and enclose our official order for

    the following items

    2.請速告我方是否能按修改價訂貨。

    2.Please inform us by return whether we may book your order at these revised price.

    3.假如貴方給百分之五的傭金，我們將向您們試訂一批貨。

    3.We shall book a trial order with you，provided you will give us a 5% commission.

    L.發(fā)貨

    1. 我們深信你方將會作出必要的安排，以便貨物及時發(fā)運。

    1.We trust that you will make all necessary arrangements to deliver the goods in time.

    2.貨物按規(guī)定應(yīng)在某月某日前裝運，但貴方若能竭力安排早日發(fā)貨，我們將十分感謝。

    2.Shipment is stipulated to be made befor…but we would appreciate your trying to

    arrange to ship the goods at an earlier date.

    3.因我方急需此貨，請盡力將我勻所訂貨物于6月底前按期出運。

    3.As we are in urgent need of the goods，would you please do your utmost to effect

    shipment of our ordered goods by the end of June as scheduled.

    M.缺貨

    1.很遺憾不得不告訴您，我們不能提供貴方在某月某日所定購的貨物，因為……

    1.We are sorry to have to tell you that we cannot supply the goods you ordered

    on… bexause…

    2.我方無法提供你方現(xiàn)在所需貨物，甚歉。

    2. We regret we are unable to supply what you require just now.

    3.我方會留心你方對……的要求，一旦有貨，將立即同你方聯(lián)系。

    3. We wil keep in mind your requirement for…and shall contact you once it is

    N.責(zé)問

    1.你方未能按規(guī)定時間發(fā)貨，給我們帶來了極大的不便。

    1.Your failure in delivering the goods within the stipulated time has greatly

    inconvenienced us.

    2.非常遺憾不得不告訴你們，于某月某日運到的貨物中有一箱已嚴(yán)重?fù)p壞。

    2.We are sorry to report that one of the cases of your consignment was badly

    damaged when delivered on…

    3.我們收到了好幾位顧客對你們所提供的……提出的責(zé)問。

    4. We have received a number of complaints from several of our customers conceming the…supplied by you.

    Q.索賠

    1.你方為我方訂單提供的貨物質(zhì)量與雙方同意的規(guī)格不符。因此，我們應(yīng)向你方提出索賠，金額為……

    1.The quality of your shipment for our order is not in conformity with the agreed

    specifications.We must therefore lodge a claim against you for the amount of…

    2.你方提供的證明是不充分的，因此我方不能考慮你方的索賠要求。

    2.The evidence you have provided is inadequate，therefore，we cannot consider your claim as requested.

    3.我方無法承認(rèn)貴公司對于包裝欠缺所作的損壞賠償?shù)乃髻r。

    3.We cannot acknowledge your claim for damage due to defective packing.

    P.付款

    1. 茲上支票一張以付清第號發(fā)票上的金額。

    1.We have the pleasure of enclosing our cheque in payment of your invoice No，…

    2. 由于此訂單的金額甚小，我們希望你方能同意在收到單據(jù)后郵匯支付。

    2.As the value of this order is rather small，we hope you will agree to payment

    by mail transfer after receipt of the documents.

    3.使用支票付款，我公司將保留所有權(quán)直到該付之金額貸入我公司銀行帳戶為止；折扣已包括在價格內(nèi)。

    3.By check payment，we reserve right of ownership until the amount owed is credited

    to our bank account；discounts are already included in the pric

    （一）回復(fù)來函

    1.10月27日函悉，謝謝。我方愿與你方商討擴(kuò)大貿(mào)易的可能性。

    1.We thank you for your letter of Oct.27 and should like to discuss the possibility of

    expanding trade with you.

    2.對你努力為我公司產(chǎn)品開拓市場，深表感謝。

    2.We appreciate your efforts to explore the market for our products.

    3.欣悉貴公司新產(chǎn)品已推出上市。

    3.It was a pleasure to hear from you that you have marketed the new product

    4.很樂意寄上本公司新出品的……目錄及價目表。

    4.We have pleasure in sending our catalog and price list of newly developed…

    （一）回復(fù)來函

    5.你方某月某日寄來的樣品和價目表收悉，考慮到給貴方更佳的信息，我方未能早日答復(fù)，甚歉?，F(xiàn)高興地……

    5. We received your samples and price lists on… and are sorry for not having replied arlier as we wished to wait for more favorable news to give you. We are now pleased to…

    6. 我們將樂于寄上你可能需要的進(jìn)一步資料。

    6.We shall be glad（happy，pleased）to send you any further informaiton you may need.

    7.接到你某月某日的來信，我們很樂意提議你擔(dān)任我們的……產(chǎn)品的代理商。

    7. We have received your letter of … and shall be glad to offer you a sole agency for the sale of our products in…

    8.我們相信你方對我方的報價會感到滿意，期望收到貴方的訂單。

    8. We trust you will find our quotation satisfactory and look forward to receiving your order.

    （一）回復(fù)來函

    9.茲復(fù)貴公司5月10日之詢價函，很高興報價如下。

    9. In reply to your inquiry of May10，we are pleased to quotes as follows.

    10.如果貴公司的價格較其他供應(yīng)高為低廉，我們將向你們定貨。

    10. If your prices compare favorably with those of other suppliers we shall send you an order.

    11. 我們高興地通知你，你方……定貨單中所包括的貨物，已于今日……運出。

    11.We are pleased to inform you that the goods included in your order of…… have been sent to you today by…

    12.很抱歉，你方所要求的產(chǎn)品現(xiàn)在無貨，因此無法向你方提供……

    12.We regret to say that the goods required by you are not available for the time being and for this reason we are unable to supply…

    3.我公司經(jīng)營電子產(chǎn)品的進(jìn)出口業(yè)務(wù)，希望與貴方建立商務(wù)關(guān)系。

    3.This corporation is specialized in handing the import and export business in electronic

    products and wishes to enter into business relations with you.

    B.自我推薦

    1.請容我們自我介紹，我們是……的貿(mào)易公司。

    1.Let us introduce ourselves as a leading trading firm in…

    2.本公司經(jīng)營這項業(yè)務(wù)已多年，并享有很高的國際信譽。

    2.Our company has been in this line of business for many years and enjoys high

    international prestige.

    3.我們的產(chǎn)品質(zhì)量一流，我們的客戶一直把本公司視為最可信賴的公司。

    3.Our products are of very good quality and our firm is always regarded by our

    customers as the most reliable one.

    C.推銷產(chǎn)品

    1.我們從……獲知貴公司的名稱，不知貴公司對這一系列的產(chǎn)品是否有興趣。

    1.Your name has been given by…and we like to inquire whether you are interested

    in these lines.

    2.我們新研制的……已推出上市，特此奉告。

    2.We are pleased to inform you that we have just marketed our newly-developed…。

    3.我們盼望能成為貴公司的……供應(yīng)商。

    3.We are pleased to get in touch with you for the supply of…。

    4.我們的新產(chǎn)品剛剛推出上市，相信您樂于知道。

    4.You will be interested to hear that we have just marketed our new product.

    5.相認(rèn)您對本公司新出品的……會感興趣。

    5.You will be interested in our new product……。

    D.索取資料

    1.我們對貴方的新產(chǎn)品……甚感興趣，希望能寄來貴公司的產(chǎn)品目錄及價目表。

    1.We are interested in your new product…and shall be pleased to have a catalog and

    price list.

    2.我們從紐約時報上看到貴公司的廣告，但愿能收到產(chǎn)品的價目表及詳細(xì)資料。

    2.We have seen your advertisement in The New York Times and should be glad to have

    your price lists and details of your terms.

    3.獲知貴公司有……已上市，希望能賜寄完整的詳細(xì)資料。

    3.We hear that you have put…on the market and should be glad to have full details

    4.如蒙賜寄貴公司新產(chǎn)品的詳細(xì)資料，我們將深表感激。

    4.We should appreciate full particulars of your newly developed product.

    5.如蒙賜寄有關(guān)……的樣品和價目表，我們將甚為感激。

    5.We should be obliged if you would send us patterns （or samples）and price lists of your…

    E.寄發(fā)資料

    1.很高興寄你一郵包，內(nèi)裝……

    1.We are pleased to send you by parcel post a package containing…

    2.欣寄我方目錄，提供我方各類產(chǎn)品的詳細(xì)情況。

    2.We have pleasures in sending you our catalogue，which gives full information

    about our varrous products.

    3.欣然奉上我方產(chǎn)品樣品，在貴方展廳展出。

    3.We should be pleased to let you have samples to give a demonstration at your premises

    4.為使貴方對我方各種款式的手工藝品有一初步了解，今航郵奉上我方目錄和

    一些樣品資料，供您們參考。

    4.In order to give you some idea of various qualities of handicrafts we carry，we have

    pleasure in forwarding you by airmail one catalogue and a few sample books for your perusal.

    F.附寄資料

    1.隨函附上本公司新出品的……樣品，請查收。

    1.You will find enclosed with this letter a sample of new…

    2.隨函附上購貨合同第××號兩份，希查收，諒無誤。請會簽并退我方一份備案。

    2.Enclosed please find two copies of Purchase Contract No.…，which we trust will

    be found in order.Kindly sign and return one copy for our file.

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